Our Commitment To Data
To prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard and
secure the information we collect online. From Cairo with Love... takes every step to ensure that your payment information is transmitted and stored securely. That is why we use
Cybersource - their sole purpose is to make sure that you credit card transaction is secure, private, and confidential.
Since 1994, CyberSource was one of the pioneers in online payment
and fraud management utilizing 3d Secure Acceptance.
Many analysts have written articles which agree that online shopping in most cases can be just as safe, if not safer than in store credit card shopping. Citing that handing your card over to an employee with no security clearance can be much more dangerous.
What we recommend is, for the most complete protection, always use the most updated browser available.
From Cairo with Love... understands that when you make an online
purchase or email us, that there is a level of trust. We will never
ask for your credit card number. Your credit card
information is entered on a secure, encrypted server by Cybersource, we never see it.
We use the information you provide about yourself
when placing an order only to complete that order. We do not share
this information with outside parties except to the extent necessary
to complete that order.
Cookies are only used on the site are needed to keep
your shopping cart "alive" while you browse.
We use return email addresses to answer the email we receive or to
confirm an order. Such
addresses are not used for any other purpose and are not shared with
Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones
and Refunds & Where's my stuff?
Don't forget we have live chat!
Email - firstname.lastname@example.org
Phone in Cairo 011 202 3780 6889 or Mobile 011 202 012 233 4112
5 Ali Effat
If you receive an item that is damaged, for example a broken bottle, please let us know immediately via email. Damaged items will of course be replaced at no charge to you. It is helpful if you can give us a digital picture via email to move the process along. We respond to each and every email promptly, if you do not see an email from us within 24 hours please check your spam folder!
Please remember when we give free gift, it is
exactly that, it is free, there is no value or warranty expressed or
Refunds and Returns & Where's my
Please contact us directly at email@example.com
We ALWAYS respond, if you do not see a response from us within
24 hours, please check your spam folder, we may have ended up in
There are no refunds on personalized items, or custom orders.
Oils may be returned if unopened and in
their original condition.
Shipping charges are non refundable.
We use DHL, we require a signature for delivery.
If you redirect your package, or tell DHL to leave it on the
front porch, with the neighbor etc. we are not responsible.
- Include the original receipt.
- Returns must be received within 15 days of the date of delivery.
Just as all of our shipment require delivery confirmation, we strongly recommend using a Delivery Confirmation to insure that your shipment has reached us. All return shipping charges must be prepaid. We cannot be responsible for merchandise that we do not receive or that is not returned in accordance with these terms.
We do not recommend using governmental post. For your protection, we
recommend that you use a shipping method that provides insurance
and tracking services from providers such as UPS, FedEx, or USPS
for your return. Refunds are processed
after we have the returned goods in our possession.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. This return policy is comparable to industry standards such as