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Our Commitment To Data Security
 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. From Cairo with Love... takes every step to ensure that your payment information is transmitted and stored securely. That is why we use Cybersource - their sole purpose is to make sure that you credit card transaction is secure, private, and confidential.  Since 1994, CyberSource was one of the pioneers in online payment and fraud management utilizing 3d Secure Acceptance.

Many analysts have written articles which agree that online shopping in most cases can be just as safe, if not safer than in store credit card shopping. Citing  that handing your card over to an employee with no security clearance can be much more dangerous.

What we recommend is, for the most complete protection, always use the most updated browser available.

Privacy 

From Cairo with Love... understands that when you make an online purchase or email us, that there is a level of trust. We will never ask for your credit card  number.  Your credit card information is entered on a secure, encrypted server by Cybersource, we never see it.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. 

 

Cookies are only used on the site are needed to keep your shopping cart "alive" while you browse.


We use return email addresses to answer the email we receive or to confirm an order. Such addresses are not used for any other purpose and are not shared with outside parties. 

 
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.



Returns and Refunds & Where's my stuff?

Contact Info:

Don't forget we have live chat!

Email - info@fromcairo.com

Phone in Cairo  011 202 3780 6889  or Mobile  011 202 012 233 4112

5 Ali Effat

Pyramids, Giza

Damaged Items:

If you receive an item that is damaged, for example a broken bottle, please let us know immediately via email.  Damaged items will of course be replaced at no charge to you.  It is helpful if you can give us a digital picture via email to move the process along.  We respond to each and every email promptly,  if you do not see an email from us within 24 hours please check your spam folder!

Please remember when we give free gift, it is exactly that, it is free, there is no value or warranty expressed or implied.

Refunds and Returns & Where's my stuff?

  • Please contact us directly at info@fromcairo.com  We ALWAYS respond, if you do not see a response from us within 24 hours, please check your spam folder, we may have ended up in there.

  • There are no refunds on personalized items,  or custom  orders.

  • Shipping charges are non refundable.

  • We use DHL, we require a signature for delivery.  If you redirect your package, or tell DHL to leave it on the front porch, with the neighbor etc. we are not responsible.

  • Include the original receipt.
  • Returns must be received within 15 days of the date of delivery.
  • Just as all of our shipment require delivery confirmation, we strongly recommend using a Delivery Confirmation to insure that your shipment has reached us.  All return shipping charges must be prepaid. We cannot be responsible for merchandise that we do not receive or that is not returned in accordance with these terms.  We do not recommend using governmental post. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return.  Refunds are processed after we have the returned goods in our possession.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.  This return policy is comparable to industry standards such as  Zale's,  and Kay Jewelers.

We call this the Grinch rule...and you will see why.  We love offering free stuff, it's fun!  But sometimes, that rare odd event happens that makes you bang your head on the desk.  A customer ordered an item that included a free gift.  The customer then wanted to return the item that they had paid for, but keep the gift.  They finally admitted they really just wanted the free gift.  Yes, this really happened.

So the Grinch rule was invented.  If for some reason you are returning and item and it has a free gift, the gift must be returned.  Signed...The Grinch.

 

 

Jewelry Department [Jewelry Facts]   [Egyptian Jewelry]   [18k Gold Cartouches]   [925 Sterling Silver Cartouches]

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Aroma - Alchemy  [Perfume Oils]    [Attar Oils] Objects d'Art [Papyrus Art]
 

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Cairo, Giza, Pyramids Egypt

Cairo Phone 011- 2-02-3780-6889     Mobile 011-2-02-012-233-4112

From Cairo with Love...is a registered trademark...all rights reserved. 2017

 No part of these pages may be copied, reproduced or distributed without express written consent.