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Policies/Partners/Returns & Refunds

From Cairo with Love... takes every step to ensure that your payment information is transmitted and stored securely. That is why we use CCNow - their sole purpose is to make sure that you credit card transaction is secure, private, and confidential, that is why we have authorized CCNow to be our online retailer. CCNow, uses the industry standard Verisign security certificates, for your complete protection.

Many analysts have written articles which agree that online shopping in most cases can be just as safe, if not safer than in store credit card shopping. Citing  that handing your card over to an employee with no security clearance can be much more dangerous.

What we recommend is, for the most complete protection, always use the most updated browser available. 

From Cairo with Love... understands that when you make an online purchase or email us, that there is a certain level of trust. We will never ask for your credit card  number.  Your credit card information is entered on a secure, encrypted server on CCNOW, we never see it.

Contact Info:

Don't forget we have live chat!

Email -

Phone in Cairo  011 202 3780 6889  or Mobile  011 202 012 233 4112

5 Ali Effat

Pyramids, Giza

Damaged Items:

If you receive an item that is damaged, for example a broken bottle, please let us know immediately via email.  Damaged items will of course be replaced at no charge to you.  It is helpful if you can give us a digital picture via email to move the process along.  We respond to each and every email promptly,  if you do not see an email from us within 24 hours please check your spam folder!

Refunds and Returns

  • Please contact us directly at

  • There are no refunds on personalized items,  or custom  orders.

  • Shipping charges are non refundable.

  • Include the original receipt.
  • Returns must be received within 15 days of the date of delivery.
  • We strongly recommend using a Delivery Confirmation to insure that your shipment has reached us.  All return shipping charges must be prepaid. We cannot be responsible for merchandise that we do not receive or that is not returned in accordance with these terms.  We do not recommend using governmental post. Refunds are processed after we have the returned goods in our possession.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.  This return policy is comparable to industry standards such as  Zale's,  and Kay Jewelers.






Jewelry Department [Jewelry Facts]   [Egyptian Jewelry]   [18k Gold Cartouches]   [925 Sterling Silver Cartouches]

Blown Glass [Perfume Bottles]   [Candle Sticks]   [Oil Diffusers]   [Christmas Ornaments]   [Oil Candles]  [Tea Sets]   [Decanter Sets]

Aroma - Alchemy  [Perfume Oils]    [Attar Oils] Objects d'Art [Papyrus Art]
Info [Show rooms]  [History of our Company]  [Store Policies]  [Shipping FAQs]   [Wholesale]   [Live Help]

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CCNow, safe, secure, online shopping

Cairo, Giza, Pyramids, Hurgada, Sharm El Sheikh

Cairo Phone 011- 2-02-3780-6889     Mobile 011-2-02-012-233-4112

From Cairo with a registered trademark...all rights reserved. 2012

 No part of these pages may be copied, reproduced or distributed without express written consent.