Policies/Partners/Returns & Refunds
From Cairo with Love... takes every step to ensure that your payment information is transmitted and stored securely. That is why we use CCNow - their sole purpose is to make sure that you credit card transaction is secure, private, and confidential, that is why we have authorized CCNow to be our online retailer. CCNow, uses the industry standard Verisign security certificates, for your complete protection.
Many analysts have written articles which agree that online shopping in most cases can be just as safe, if not safer than in store credit card shopping. Citing that handing your card over to an employee with no security clearance can be much more dangerous.
What we recommend is, for the most complete protection, always use the most updated browser available.
From Cairo with Love... understands that when you make an online purchase or email us, that there is a certain level of trust. We will never ask for your credit card number. Your credit card information is entered on a secure, encrypted server on CCNOW, we never see it.
Don't forget we have live chat!
Email - firstname.lastname@example.org
Phone in Cairo 011 202 3780 6889 or Mobile 011 202 012 233 4112
5 Ali Effat
If you receive an item that is damaged, for example a broken bottle, please let us know immediately via email. Damaged items will of course be replaced at no charge to you. It is helpful if you can give us a digital picture via email to move the process along. We respond to each and every email promptly, if you do not see an email from us within 24 hours please check your spam folder!
Refunds and Returns
Please contact us directly at email@example.com
There are no refunds on personalized items, or custom orders.
Shipping charges are non refundable.
- Include the original receipt.
- Returns must be received within 15 days of the date of delivery.
- We strongly recommend using a Delivery Confirmation to insure that your shipment has reached us. All return shipping charges must be prepaid. We cannot be responsible for merchandise that we do not receive or that is not returned in accordance with these terms.
We do not recommend using governmental post. Refunds are processed
after we have the returned goods in our possession.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. This return policy is comparable to industry standards such as