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Where's my stuff and other FAQ

FAQs

 

***Alert**** There will be times when your shipment will appear to "sit" in Cairo, this is due to security alerts, in some cases the US in particular, will request all packages be held 48 hours, this is literally out of our hands, and the shipping company's control.  We appreciate your patience and understanding should this happen.

flat shipping rates

We use a flat shipping rate...what this means is regardless of the number of items order, 1 or 100 the rate is the same.

Please be advised in some countries you will be given a choice of rates.

One rate is for any combination of jewelry, papyrus and oils, and another rate for any order containing any glass items.

1.  How much is shipping from Egypt to the US?

We have flat shipping rate from Egypt to the US - $16.50.  So if you order one item it is $16.50, if you order 100 items it is still $16.50.  Once your order ships allow 5 to 7 business days for delivery.

If you are in a hurry and have a jewelry only order, we do offer express shipping for $22.50, once your order is shipped, normal delivery is within 3 business days.  Be advised, there may be rare times due to  heightened security throughout the world that delays will occur.  This is out of our hands and appreciate your patience and understanding should this happen.

2.  EU Countries -

Austria, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czech Republic, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Hungary, Sweden, Ireland, United Kingdom

$20.00 flat shipping rate for jewelry, papyrus and oils.  You can have any combination of these items at that rate. 

IF your order contains any glass items, it is a flat shipping rate of $27.50

3. Australia - Due to restrictions imposed by the Australian government we apologize but we no longer ship to Australia.

4. Canada

$22.50 -  Valid for jewelry or papyrus only.  Please contact us if you are ordering other items so we may accurately give you a shipping quote, orders will automatically canceled if this procedure is not followed.

6. Asia

Japan

$35.00 -  flat shipping rate for jewelry, papyrus and oils.  You can have any combination of these items at that rate. 

IF your order contains any glass items, it is a flat shipping rate of $45.00

 

7. If you don't see your country listed contact us directly.

8.  Ok, I ordered now what?

If you are ordering by credit card: once we receive the order  shipping times are as follows:

Jewelry usually ships within 48 to 72 hours.

Papyrus usually ships within 72 hours, as stated on the papyrus pages, please allow time for the Ministry of Antiquities to inspect.

Glassworks usually ship within 7 days, depending on the order.

Oils usually ship within 48 to 72 hours.

All shipments are sent insured and with delivery confirmation via DHL, you will be given a tracking number

9.  Other delivery facts...

There is no delivery on Saturdays, Sundays and holidays in the USA or Europe.  We do not ship on Fridays as businesses are closed in Egypt.  Due to the  heightened security measures have been taken throughout the world, there will be times due to these procedures that you will not receive your merchandise within the allocated time.  This is beyond our control and our shipper's control - we ask for your patience.

10.  I have a PO BOX or a military address...

We cannot deliver to a PO Box, or a military address. 

11.  This is a surprise gift and I want it delivered to an address other than my credit card billing address, can I do that?

Our credit card processing company uses and address verification system - this means we will only ship to the same address that the credit card bill is received.  This protects all of us from fraud.  If you absolutely must have the order shipped to another address then there are 2 choices.

1.  Western Union in the funds  or

2.  SWIFT in the funds

 

 

More questions? Concerns? Suggestions?

Drop us a note

 

 

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Cairo, Giza, Pyramids Egypt

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